Shipping Policy
Thank you for visiting and shopping at Dsilmora. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Estimated delivery within 5–7 business days.
Expedited Shipping: (If available) Estimated delivery within 2–3 business days.
Note: Delivery delays can occasionally occur due to unforeseen circumstances or carrier issues.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Dsilmora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Dsilmora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
We currently ship to addresses within India. For international orders, shipping times and costs will vary significantly based on the destination.
7. Incorrect Shipping Addresses
If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the return shipping costs as well as the redelivery costs.
Contact Us
If you have any questions about our shipping practices or the status of your order, please reach out:
Email: dsilmora23@gmail.com
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 10 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- DSilmora does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 10 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 10 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by to you. DSilmora ,it will take 10 days for the refund to be processed.
Shipping Charges
Complimentary shipping on all orders above ₹449
Standard shipping charges apply to orders below this value
International orders and returns are not eligible for free shipping