Return and Refund Policy
Thank you for shopping at Dsilmora. We value your business and want to ensure you are satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
You have 2 calendar days to return an item from the date you received it.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you on the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Timeline: Approve refund will be credited to the original payment method within 5-7 Business days.
3. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at dsilmora23@gmail.com with photos of the damage. we will prioritize a replacement or a full refund for any items that arrive in sub-standard condition.
5. Non-Returnable Items
Certain items are exempt from being returned, such as:
Final sale or clearance items.
6. How to Start a Return
To initiate a return, please email us at dsilmora23@gmail.com with your order number and the reason for the return. We will provide you with the return shipping address and further instructions.
Exchange/Replacement deliveries will be done within 5-7 Business days.
Contact Us
If you have any questions on how to return your item to us, contact us:
Email: dsilmora23@gmail.com
Shipping
Processing Time
At DSilmora, every piece reflects elegance and precision. Orders are typically processed and dispatched within 48 hours.
Please note: Personalised jewellery requires additional crafting time.
If your order includes both personalised and non-personalised items, they may be shipped separately, with ready items delivered first.
Shipping Charges
Complimentary shipping on all orders above ₹449
Standard shipping charges apply to orders below this value
International orders and returns are not eligible for free shipping
Order Tracking
Once your order is shipped, tracking details will be shared via WhatsApp, Email, and SMS, so you can follow your DSilmora delivery every step of the way.
Return Policy
We offer a 15-day easy return policy for all unused and unworn items—no questions asked.
However, returns are not applicable on:
Personalised jewellery
Silver coins, utensils
God idols
Exceptions apply only in case of defective or incorrect products.
Products purchased outside official DSilmora platforms (website, app, or exclusive stores) will be subject to the respective seller’s return policies.
Important Notes
Shipping charges (if any) are non-refundable
Missing items in return shipments may lead to deductions up to full product value, including free gifts or promotional items
Refund Policy
Refunds are initiated once the returned product is received and passes quality checks at our warehouse.
Refunds will be processed based on the original invoice value
Current market prices or fluctuations will not be considered
Replacement & Exchange
You may request a replacement or exchange as per your preference.
Applicable under the same conditions as returns
Replacement is processed only after the original item is picked up or delivered (especially for gold jewellery)
Return Process
You can initiate a return through:
DSilmora Website or App
DSilmora Customer Support Team
Once scheduled:
Please ensure availability for reverse pickup
Failure to respond to courier calls may result in cancellation and require re-initiation
Non-Serviceable Locations
While most pin codes are serviceable for both delivery and returns, in rare cases:
If reverse pickup is unavailable, you may ship via a trusted courier (e.g., India Post)
DSilmora will reimburse shipping costs up to ₹70
Any amount exceeding ₹70 will be adjusted against the refund.
Missing or Damaged Orders
In the rare case of:
Missing items
Empty parcel
Please contact us within 48 hours of delivery.
A 360° unboxing video is mandatory for verification.
Claims without sufficient proof or with signs of tampering may not be accepted.
Final Note
At DSilmora, we are committed to delivering a seamless luxury experience. All decisions regarding returns and refunds remain at the sole discretion of DSilmora.
For complete details, please refer to our Terms of Service.
We offer refund / exchange within first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Shipping
Processing Time
At DSilmora, every piece reflects elegance and precision. Orders are typically processed and dispatched within 48 hours.
Please note: Personalised jewellery requires additional crafting time.
If your order includes both personalised and non-personalised items, they may be shipped separately, with ready items delivered first.
Shipping Charges
Complimentary shipping on all orders above ₹449
Standard shipping charges apply to orders below this value
International orders and returns are not eligible for free shipping
Order Tracking
Once your order is shipped, tracking details will be shared via WhatsApp, Email, and SMS, so you can follow your DSilmora delivery every step of the way.
Return Policy
We offer a 15-day easy return policy for all unused and unworn items—no questions asked.
However, returns are not applicable on:
Personalised jewellery
Silver coins, utensils
God idols
Exceptions apply only in case of defective or incorrect products.
Products purchased outside official DSilmora platforms (website, app, or exclusive stores) will be subject to the respective seller’s return policies.
Important Notes
Shipping charges (if any) are non-refundable
Missing items in return shipments may lead to deductions up to full product value, including free gifts or promotional items
Refund Policy
Refunds are initiated once the returned product is received and passes quality checks at our warehouse.
Refunds will be processed based on the original invoice value
Current market prices or fluctuations will not be considered
Replacement & Exchange
You may request a replacement or exchange as per your preference.
Applicable under the same conditions as returns
Replacement is processed only after the original item is picked up or delivered (especially for gold jewellery)
Return Process
You can initiate a return through:
DSilmora Website or App
DSilmora Customer Support Team
Once scheduled:
Please ensure availability for reverse pickup
Failure to respond to courier calls may result in cancellation and require re-initiation
Non-Serviceable Locations
While most pin codes are serviceable for both delivery and returns, in rare cases:
If reverse pickup is unavailable, you may ship via a trusted courier (e.g., India Post)
DSilmora will reimburse shipping costs up to ₹70
Any amount exceeding ₹70 will be adjusted against the refund.
Missing or Damaged Orders
In the rare case of:
Missing items
Empty parcel
Please contact us within 48 hours of delivery.
A 360° unboxing video is mandatory for verification.
Claims without sufficient proof or with signs of tampering may not be accepted.
Final Note
At DSilmora, we are committed to delivering a seamless luxury experience. All decisions regarding returns and refunds remain at the sole discretion of DSilmora.
For complete details, please refer to our Terms of Service.