Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://dsilmora.com/ (‘Website’), including the related mobile site and mobile application (hereinafter referred to as ‘Platform’).

The Platform is owned by DSilmora, a company incorporated under the Companies Act, 1956 with its registered office at Maa Tulsa, Ground floor, Hansapuri choti khadan Nagpur (hereinafter referred to as ‘Platform Owner’, ‘we’, ‘us’, ‘our’)..

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, ‘Services’). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..

For the purpose of these Terms of Use, wherever the context so requires ‘you’, ‘your’ or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform..

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law..

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements..

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics..

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws..

You agree to pay us the charges associated with availing the Services..

You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information..

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services..

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event..

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India..

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in and .

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website

1. Eligibility & Use
You agree not to use DSilmora products or services for any unlawful or unauthorized purpose
Any misuse of the platform may result in termination of access

2. General Conditions
DSilmora reserves the right to refuse service at any time
Product availability, pricing, and services may change without prior notice
Unauthorized use, reproduction, or resale of our content is strictly prohibited

3. Product Information
At DSilmora, we strive to present our silver jewellery as accurately as possible.

Slight variations in color, finish, or design may occur due to screen differences or craftsmanship
All products are subject to availability and limited quantities
We reserve the right to discontinue products at any time

4. Pricing & Modifications
Prices are subject to change without notice
DSilmora may modify or discontinue services at any time without liability

5. Orders & Billing
We reserve the right to cancel or limit orders at our discretion
You agree to provide accurate billing and contact details
In case of order changes, we will notify you via email or phone

6. Shipping & Delivery
Orders are processed within 48 hours
Personalised items may take additional time
Orders may be delivered in multiple shipments
Tracking details will be shared via WhatsApp, Email, and SMS

7. Returns, Refunds & Exchanges
15-day return policy for unused and unworn items
Non-returnable items include:
Personalised jewellery
Silver coins & utensils
Perfumes & candles
Refunds

Processed after inspection
Based on original purchase value
Exchange

Available under same conditions as returns

8. Third-Party Services
DSilmora may provide access to third-party tools or links
We are not responsible for their content or policies

9. User Feedback & Submissions
By submitting reviews or feedback, you grant DSilmora the right to use, publish, or modify such content without obligation.

10. Personal Information
Your data is handled securely as per our Privacy Policy.

11. Errors & Accuracy
DSilmora reserves the right to correct any errors related to:
Product details
Pricing
Availability
This may occur even after an order is placed.

12. Prohibited Activities
You may not use the website for:

Illegal activities
Fraudulent transactions
Uploading harmful or malicious content
Violation may result in immediate termination.

13. Limitation of Liability
DSilmora shall not be liable for:

Indirect or incidental damages
Loss of data, revenue, or profits
Delays or interruptions in service
All products and services are provided “as is” without warranties unless explicitly stated.

14. Indemnification
You agree to indemnify DSilmora against any claims arising from:

Breach of these terms
Violation of laws or third-party rights

15. Termination
We may terminate your access if:

You violate these Terms
Misuse our services

16. Governing Law
These Terms are governed by the laws of India, and disputes shall fall under the jurisdiction of Maharashtra courts.

17. Updates to Terms
DSilmora reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.

18. Contact Us
For queries, support, or feedback: